After receiving the product, in case of product problems (eg: product broken, torn, wrong size, product not working, product does not match with the picture, etc.), you can get the full price of the purchased product subject to the following conditions.

You must mail to complain@togethertechbd.com within a maximum of 36 hours after receiving delivery.

  • In case of refund, the product should be completely intact along with the box.
    You must return the product to togethertechbd’s office within a maximum of 3 working days.
  • If the price of all the products is written on and for some reason the merchant price of
    togethertechbd is higher than that, then in case of additional price, you have to register the
    complaint by mailing complain@togethertechbd.com within 24 hours. Once your complaint
    is correct, the extra amount paid by you will be refunded through bKash within 15 working
    days.
  • In case of advance (bKash / Nagad ) payment, if the product is not in stock or if the buyer is
    not willing to take it, the order will be canceled and the advance payment will be refunded to
    the same number.

Special Note
Our Complaint Team will call you for any complaints related to products and services. That’s why we want you to be active on the phone until your complaint is resolved. If the number given in your contact is not active, an alternative number must be active. For a refund, you need to inform us of the means of refund. If we do not receive any kind of support from you by phone or email within 15 working days, your complaint will be considered settled.

Note

  • The Product orders will be delivered subject to stock. Due to unavoidable reasons, the delivery of the product may take longer than the delivery time promised by the seller.
  • The Even after order confirmation, togethertechbd has the power to cancel your order at any time due to unavoidable reasons. In this case, if the advance payment is paid, the required information for refund (bKash No. / Nagad No.) and if you do not accept the courier for product delivery, then the money will be returned within a maximum of 15 days in the case of bKash after returning the product from the courier.